💳 Refund Policy
Last updated: 2025-01-01
1. Overview
We are committed to ensuring your complete satisfaction. If you are not satisfied with your purchase for any reason, please contact us within the specified timeframe.
2. Refund Eligibility
You are entitled to a refund in the following cases:
- ✅ Product was not delivered to your email within 48 business hours of payment confirmation
- ✅ Product substantially differs from the description published in the store
- ✅ The delivered file is corrupted or does not function properly
- ✅ Accidental double payment for the same product
3. Non-Refundable Cases
- ❌ Product has been downloaded and used
- ❌ "Changed my mind" after viewing the content
- ❌ More than 7 days have passed since product delivery
- ❌ Failure to read product description before purchasing
4. How to Request a Refund
- Contact us via the contact page
- Provide your reference number (PAY-XXXXX)
- Explain the reason for your refund request
- Attach any supporting evidence if possible
5. Processing Time
Your request will be reviewed within 3–5 business days. If approved, the refund will be processed via the original payment method within 7–14 business days.
6. Partial Refund
In some cases, we may offer a partial refund or store credit as an alternative, especially if part of the content was used.
